Welcome New Apicha CHC Patients

The Most Frequently Asked Questions About Apicha CHC

We here at Apicha Community Health Center (CHC) know choosing a medical provider is a big decision. We’d love for you to become part of our family, so here are some answers to the questions you might have as a new patient. If you have any questions that aren’t answered here, feel free to contact us.

▾ What Does It Mean to Have Primary Care?

• You will have your own Primary Care Provider (PCP) who understands you and your health care needs.
• You will get regular check-ups for diabetes, cholesterol, blood pressure.
• You will get necessary vaccines and cancer screenings appropriate for you.
• If you smoke we can work with you to help you stop smoking.
• Medication prescriptions and assistance with prior authorizations.
• You will be screened for depression and anxiety. If needed, you will have access to Apicha CHC’s on-site Behavioral Health Specialists.
• You can get a same or next day appointment when you are sick and you will be seen by a provider that knows you.
• You can see our Registered Dietitian for nutrition counseling and weight management.
• For the things we cannot address at Apicha CHC, we will help you find a specialist and help coordinate your care.
• You may have access to reduced cost medication.

▾ What Other Services Does Apicha CHC Provide?

▾ Women’s Health Services:

Family planning by a female clinician, contraception counseling and management including Norplant, rapid pregnancy testing, immunizations including HPV vaccine, pelvic exams, cervical pap smears and colposcopy.

▾ On-site Pharmacy (coming soon):

Apicha CHC patients will be able to fill their prescription at Apicha CHC and have access to reduced cost medication. You will not need to worry that you cannot get your medication on time or that you cannot afford it. Our pharmacists will work with your doctor to make sure that your medication is paid for by your health plan or if you are uninsured they will look for available resources for you.

▾ Access to Services in Your Language:

We believe all patients have the right to healthcare they understand. We have Spanish, Cantonese and Mandarin speaking medical providers, access to a professional language line, and also bilingual staff who are trained to assist in interpretation.

▾ Transportation Assistance:

We know that sometimes finding money to buy a Metrocard to go to your doctor’s appointment can be difficult. That is why patients who live below 100% of the federal poverty level or have Medicaid can get a two way metro card when they come for appointments.

▾ Access to our secure Patient Portal:

A secure and convenient way to communicate with your medical provider, ask for medication refill, review your visit summary, your lab results and receive important health information and education.

▾ Mental Health Services:

Mental health assessments, short term counseling for things like depression, anxiety, gender identity, and referrals for long term therapy for on-going conditions.

▾ HIV Specialty Care:

All our medical providers are also specializing in HIV – you do not have to worry about being identified as HIV positive by seeing a particular provider. Your dedicated provider will take care not only of your HIV but any other medical condition you might have. This way, you don’t need to see multiple doctors and you can be sure that you are in good hands.

You will get regular checkups for diabetes, cholesterol, blood pressure, STDs. You will get necessary vaccines and cancer screenings appropriate for you. Getting your HIV care at Apicha CHC also means receiving annual mental health and nutrition assessments and counseling if needed. Our dedicated case managers that will help you manage your disease. An example of our excellent HIV work is the fact that 92% of our patients have a suppressed Viral Load.

Anal Cancer Prevention Program: One of our newest services is offering our patients anal pap smears and, if needed, high resolution anoscopy and treatment for abnormalities.

▾ Transgender Health Clinic:

We are committed to providing whole person Primary Medical Care to address the distinct needs of transgender and gender non-conforming, gender variant and genderqueer individuals.

Specific services include: initiation and maintenance of hormone therapy; annual physicals; regular checkups for diabetes; cholesterol, blood pressure, HIV and STD testing; vaccines.

Annual mental health assessments and short term counseling if needed or referral for ongoing therapy. Our case managers can also help you with many things from finding helping you with name and gender marker changes to helping you get transgender affirming surgeries if that is what you choose.

▾ Comprehensive Sexual Health Services:

4th generation Rapid HIV Testing, site specific STD testing, STD treatment, access to PEP and PrEP, viral hepatitis testing, and vaccinations.

▾ Insurance Enrollment Assistance:

If you are uninsured we can help you find out if you qualify for insurance and we can help you get an insurance that is right for you. If you do not qualify for insurance, you might be eligible for state programs like ADAP and PrEP AP.

▾ Supplemental Nutrition Assistance Program (SNAP) Enrollment Assistance:

If you have a hard time making ends meet and do not have enough money to buy food for you and your family, our staff can help apply for the SNAP, formerly known as food stamps.

▾ What Insurance Does Apicha CHC Accept?

We take Medicaid, Medicare, and most commercial insurances. You can get more information by calling our clinic. If you decide to make Apicha CHC your medical home, please bring your insurance card and photo ID at your first visit. If you don’t have health insurance, our staff can help you find if you qualify for insurance and they will help you get an insurance that is right for you.

Below you’ll find a list of the major commercial insurance plans Apicha CHC accepts. We are always working to accept additional insurance plans, if you don’t see your plan listed, please call us to see if we accept your plan.
• Aetna
• BCBS (Empire Plans)
• Anthem BCBS
• United Health Care
• Oxford
• HealthFirst
• Fidelis Care
• Amida Care
• VNS NY Choice
• Emblem Health
• MetroPlus
• Cigna
• Magnacare
• 1199
• Beacon Health
• Optum

▾ Can I Be Seen Without Proof of Income?

Our staff will work with you and help determine what documents we can use as proof of income.

▾ Can I Come to the Clinic for Primary Care if I Don't Have Insurance?

Yes! We never turn anyone away based on your ability to pay. All of our services are based on a low cost/sliding-fee scale based on your income.

▾ Is Apicha CHC just for the LGBT community?

Not at all. If you’re asking this question, you know Apicha CHC is proud of our 25-year history of serving NYC’s Lesbian, Gay, Bisexual, and Transgender population and People Living with HIV/AIDS and you might be aware of the impact we’ve made in that community.

While Apicha CHC remains committed to keeping these communities healthy, we also are committed to keeping the residents of the neighborhoods in which we reside healthy. In fact, Apicha CHC has been providing Primary Care to everyone since 2009.

▾ What Level of Care Can I Expect at Apicha CHC?

We are very proud to have earned the designation of Level 3 Physician Practice Connections®–Patient-Centered Medical Home (PPC‐PCMH), as recognized by the National Committee on Quality Assurance.This is the highest level any primary care practice can receive, meaning you’ll receive top-rated care at Apicha CHC.

Our patients’ health is our top priority; that is why 83% of our hypertensive patients have their blood pressure under control. In fact, 91% of our patients would recommend us to their friends and family!

▾ What Will My First Visit Be Like?

During your first appointment, your medical provider will focus on getting to know you. We will measure your blood pressure, height and weight, screen you for depression and will ask you about your health and your medical history. We will ask you for a list of the medications you are taking and will conduct a general examination.

At the end of the visit, you will have labs done and you will be scheduled to return within 1-2 weeks to have a complete physical exam and to go over the lab results with your medical provider.

▾ Where is Apicha CHC?

Apicha CHC is conveniently located at

400 Broadway (Entrance at 70 Walker Street)
New York, NY 10013

We are accessible by the A, C, E, N, Q, R, J, Z, and 6 trains to the Canal St. Stop and by the 1 train at the Franklin Stop.

▾ What are Apicha CHC’s hours of operation?

Mondays, Tuesdays, and Fridays:
9:00 am — 5:30 pm
Wednesday, and Thursdays:
9:00 am — 7:00 pm

▾ Why Choose Apicha CHC?

• Easy to schedule appointments
• No waiting time
• Extended hours on Wednesdays and Thursdays
• Experienced medical providers
• Bilingual providers and staff
• Clean and beautiful health center
• Convenient Location
• After-hours Answering Service with Apicha Provider on call for Urgent Medical Issues

▾ How Do I Make An Appointment?

We aim to make scheduling an appointment as easy as possible. You can give us a call at 866-274-2429 or click here and someone from Apicha CHC will contact you to schedule your appointment.

▾ What Do I Do If I Need Help When The Health Center Is Closed?

After business hours, your calls will be forwarded to our answering service. If your call is a medically urgent issue or an urgent issue concerning your mental health our on-call provider will contact you. If your call is not regarding an urgent issue, your primary care or mental health provider will contact you during business hours.

▾ How Can I Communicated With My Medical Provider?

The best way to communicate with your provider is through the Patient Portal. The Patient Portal is a secure way in which you can send a message, ask for a refill or view your lab results. Your request will be answered within 24 hours.

▾ How Do I Request Medication Refills?

The best way to request a refill is to send us a refill request through the Patient Portal.

Please remember it will take 1 business day to refill a prescription, and up to 3-4 additional days if a prior authorization is required by your insurance. To ensure you do not run out of medications, we recommend that you send us your request at least 5 days before you run out of medicine.

Apicha Community Health Center | LGBT Health Center in NYC

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